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VO2MAX 's aim is to provide
all its clients with full 100% satisfaction in their sports and outdoor
activities.
A satisfied customer, that's a customer which was given proper advice.
That may mean a smaller invoice at the end of the sale, and a lower profit
for VO2MAX at the end of the year. We are perfectly aware of it. Our policy
is a long term one. By correctly guiding the client and providing him
or her with exactly what is needed, we feel this is the proper way to
satisfy the customer.
Customer satisfaction does not stem from a company with short-term ambitions.
VO2MAX 's policy is long-term, and
we feel we've done our job correctly when that same client comes back,
be it the same day, next week, next year or several years later.
Building customer satisfaction and loyalty is not a sprint but an endurance
event rewarded by the achievement of long-term goals that give satisfaction
not only to our clients but also to ourselves at VO2MAX, our staff, and
our suppliers.
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